Residential property management in the UK

A property manager can be an individual or a firm who may look after individual properties or a group of properties, such as a block of flats, on behalf of someone, usually a landlord or, in the case of a block of flats, a management company. Activities associated with the management of a block of flats are referred to as block management.

What does a property manager do?

Overall responsibilities include:

  • Managing property on behalf of landlord
  • Providing services to leaseholders and tenants

Day to day activities

  • Collecting monies from leaseholders and tenants including service charges and rents
  • Insurance of the building
  • Health and safety
  • General maintenance

How can we help?

Whether you are  a landlord looking for someone to manage your property or a management company owned by the leaseholders wishing to appoint a manger to manage their block, we can put you in touch with our members who specialise in residential property management. Our members are regulated, adhere to Rules of Conduct and have Complaints handling procedures in place.

Our UK Residential Property Standards (known as the 'Blue Book') is widely recognised within the estate agency profession as the industry standard, set out mandatory requirements and recommended best practice in the UK.

Our Service Charges Residential Management Code sets out best practice for the management of residential property in England where a service charge is payable.

Our Private Rented Sector Code 1st ed (revised July 2015) sets out best practice in the management of private rented sector housing in England. Read our Policy Position Statement: Private Rented Sector in England.

Further Information