Susan Metcalfe Residential Property Management Limited
Unregulated Firm
Firms that come under RICS regulation are easy to spot as they use the words 'Regulated by RICS' on their letterhead and other communication materials. Regulated firms must follow the RICS Rules of Conduct for Firms and are held to a higher standard in areas such as staff training, professional indemnity insurance, complaints handling and security of clients' money.
Address
10 Hollywood Road, London, Greater London, SW10 9HYFirms that are Regulated by RICS commit to the highest professional and ethical standards. In the rare cases where disciplinary action has been taken against a firm, records are published online.
If you cannot find the information you are looking for, please contact RICS Regulation at regulation@rics.org. Alternatively, if you wish to make a complaint, please contact complaints@rics.org.