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Firms that come under RICS regulation are easy to spot as they use the words 'Regulated by RICS' on their letterhead and other communication materials. Regulated firms must follow the RICS Rules of Conduct for Firms and are held to a higher standard in areas such as staff training, professional indemnity insurance, complaints handling and security of clients' money.

Building maintenance

Building components deteriorate with time or use and at some stage their performance no longer meets a required standard. Maintenance is an intervention so that the component can perform to the required standard. Surveyors will be able to provide a visual inspection and give advice on testing, cleaning, repairs, replacement and improvement.

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